FAQ

#TADpartner, Wholesale and Collaboration

Connect with us at asktad@tadcoffee.com and our Tad Team will connect with you soonest to understand your need and how we can provide our coffee services to you.

About Coffee Beans and Tadpods

We have two variation of Tadpods to select from, Rufous and Anna.  Each has its own unique flavour profile and character.  You may find out more in our “Shop” page.

No.  Nespresso® trademark is owned by Societe Des Produits Nestle SA and is not affiliated with Tad Coffee.

Yes, our Tadpods are Nespresso® compatible and you may use our Tadpods on any of the Nespresso® machine in the market.

Yes, we offer coffee grinding service where we will deliver it as ground coffee.  Please leave a note at the checked out page and indicate the type of coffee brewing equipment you are using and we will do our best to provide you the coffee ground size that is suitable to your brewing equipment.

It is recommended to keep your coffee beans in cool and dry condition, in an air tight container or the coffee bags that you originally purchase. You should prevent direct contact of heat and light.  Most importantly, do not store the coffee beans in the refrigerator as the condensation may affect the quality of the coffee bean that may result in your cup of coffee.

Coffee will not expire but do have a best before date to take note of.  You are encourage to consume the coffee within 6 weeks from the roast date indicated on your coffee packaging.  We strive to deliver to you within 7 days from the roast date, so that you receive the freshest coffee possible.

Tad Coffee offers a wide range of coffee beans. We provide both Single Origin coffees and as well as Blends.  Blends are available on a regular basis while the Single Origin coffees are seasonal.  Do follow our social media platform and website for the latest offering.

Tad Coffee uses coffee of different origin, processing and grading systems.  Organic coffee availability depends on the coffee season.  When you purchase, we recommend you to look closely to the information given and we hope you find the coffee that suits your requirement.

Our business is not Halal certified.  The roasting plant we are roasting, is Halal certified.

Barista Training and Event

Yes, we have coffee cart service packages for our customers.  If you are interested to have Tad Coffee at your special event, wedding, convention etc, connect with us at asktad@tadcoffee.com and give our Tad Team 48 hours to revert back to you.

Unfortunately, we are unable to assist you in using your SkillsFuture credits to be utilised in our classes and coffee programs.

Our trainer is Specialty Coffee Association Certified Trainer and is only able to provide Barista Skill Certification program.  As for our in-house program, a Certificate of Completion will be provided after completion of it.

Ordering and Delivery

We strive to ensure that your order reaches you within seven(7) working days, If it dosen’t, connect with us at asktad@tadcoffee.com and provide us your order number for assistance.

Currently, we only offer delivery within Singapore.  If there is interest for overseas shipping, please connect with us at asktad@tadcoffee.com and give our TAD Team 48 hours to revert back to you.

No, there will not be any minimum order required for any ordering.

Yes, there will be a delivery charge of S$6 for every successful checked out.

Deliveries will be managed by our Tad Team and/or a third-party courier service in Singapore.  Upon each successful checked out, please allow three(3) working days for delivery.

We freshly roast our coffee beans every week, between Tuesday and Wednesday.

We do not have any cancellation policy.  We value all our customers and we will do our best to accommodate should there be a case for refund or cancellation.  You may write to us at asktad@tadcoffee.com and give our Tad Team 48 hours to revert back to you.  Please take note that refund and cancellation request is upon Tad Coffee’s discretion.

Please check the terms and conditions of the code/voucher and ensure that code/voucher is within the validity period.  Do make sure that you are not using multiple coupon codes at the same time.  If you are still not able to redeem the code/voucher, please write to us at asktad@tadcoffee.com and give our Tad Team 48 hours to revert back to you.

TAD Coffee uses both Stripe and Paypal payment system to assist in our payment processes.  Stripe accepts payment via American Express, Mastercard, Visa.

No, you do not need to create an account to purchase our coffee and product.  At the end of the checked out page, you are required to fill up some details to help us serve you better through our production and delivery team.

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