FAQ

Ordering and Delivery

We strive to ensure that your order reaches you within seven(7) working days, If it dosen’t, connect with us at asktad@tadcoffee.com and provide us your order number for assistance.

Currently, we only offer delivery within Singapore.  If there is interest for overseas shipping, please connect with us at asktad@tadcoffee.com and give our TAD Team 48 hours to revert back to you.

No, there will not be any minimum order required for any ordering.

Yes, there will be a delivery charge of S$6 for every successful checked out.

Deliveries will be managed by our Tad Team and/or a third-party courier service in Singapore.  Upon each successful checked out, please allow three(3) working days for delivery.

We freshly roast our coffee beans every week, between Tuesday and Wednesday.

We do not have any cancellation policy.  We value all our customers and we will do our best to accommodate should there be a case for refund or cancellation.  You may write to us at asktad@tadcoffee.com and give our Tad Team 48 hours to revert back to you.  Please take note that refund and cancellation request is upon Tad Coffee’s discretion.

Please check the terms and conditions of the code/voucher and ensure that code/voucher is within the validity period.  Do make sure that you are not using multiple coupon codes at the same time.  If you are still not able to redeem the code/voucher, please write to us at asktad@tadcoffee.com and give our Tad Team 48 hours to revert back to you.

TAD Coffee uses both Stripe and Paypal payment system to assist in our payment processes.  Stripe accepts payment via American Express, Mastercard, Visa.

No, you do not need to create an account to purchase our coffee and product.  At the end of the checked out page, you are required to fill up some details to help us serve you better through our production and delivery team.

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